Do you have any questions?

On this page you can find short and easy to understand answers to the most common questions about CHERRISK. (Although we’ve tried to include every important bit here, for more detailed answers see our Legal page.)


How can I contact you?
How does chat work at CHERRISK?
Who is Emma?
How can I take out CHERRISK insurance?
Who will I conclude the insurance contract with?
How do you ensure the safety of my data?
How can I file a complaint?


What type of insurance can I take out?
Who can conclude a contract?
Where can I find the documents related to my insurance?
Where do I find the coverages provided by the insurances?

Foreign Travel Insurance

Why should I take out Foreign Travel Insurance?
Is CHERRISK Travel Insurance valid in war affected regions such as Ukraine?
What constitutes Europe under the Foreign Travel Insurance?
When does a Foreign Travel Insurance contract start and how long does it last?
What needs to be done to extend my Foreign Travel Insurance?
Is skiing and snowboarding covered by the CHERRISK Foreign Travel Insurance?
What does flight delay cover mean and how is it different than cancellation?
Where should I look for general information before travelling?

Travel Cancellation

Does CHERRISK Travel Cancellation Insurance come with any territorial limitation?
If I have to cancel a booked travel, what is the latest date when I can claim benefit under CHERRISK Travel Cancellation Insurance ?
What benefit can I expect if I have to cancel my travel?
Does CHERRISK Travel Cancellation Insurance also cover travel interruption?
Can I take out CHERRISK Travel Cancellation Insurance independently?

Household Insurance

What coverages can I add to or remove from my CHERRISK Household Insurance?
Does the insurance cover high-value movables such as paintings, works of art, jewelry etc.?
What does the insurance for “Movables carried along” cover?
How can I terminate my CHERRISK Household Insurance?

Accident Insurance

Can I change the sums insured?
What is special about the sums insured and benefits?
Does CHERRISK Accident Insurance Germany cover damage incurred abroad?
What sports passes are covered by CHERRISK Accident Insurance Germany?
What if I am injured? How much does the insurer pay if I can't work out?
What is a car sharing service?
How can I terminate my CHERRISK Accident Insurance?

Accident Insurance for Domestic Travel

Does the insurance cover incidents occurring in Germany only?
What if my dog runs away and bites a passer-by? Is this also covered?
Is the cost of replacing a lost ID card reimbursed by the insurance?
What benefit can I expect if I need hospital treatment due to an accident?
Does the insurance cover broken teeth caused by an accident?


How can I report a claim?
How long do I have to report a claim?
I have suffered damage. When is a payment made?


How can I pay the premium?
Why is it only possible to pay a monthly premium for my CHERRISK Household Insurance and CHERRISK Accident Insurance?
So will I take out CHERRISK Household Insurance or CHERRISK Accident Insurance for one month, or flexibly for any length of time?
What is the policy date in the context of CHERRISK Household Insurance or CHERRISK Accident Insurance?
What happens if I forget to pay the next CHERRISK Household Insurance or CHERRISK Accident Insurance premium in time?
What do I need to do if I get a new bank card?


What is this community thing?
What are the community objectives?
How can I support a community objective?
How does the voting work?
When and how will the collected sum for community objectives be paid?


Why was CHERRISK GO created?
How can I collect cherries?
How does the CHERRISK GO app calculate the five-minute sessions?
How does CHERRISK GO identify my activities?
CHERRISK GO has misinterpreted my activity!
I did not get my cherries!
Where can I get help?
What are goodies?
How much battery drain does the CHERRISK GO app cause?
I experience high battery usage on an Android phone.
My activities are not recognised even though GPS access is granted on my Android phone.
Can I collect cherries if there is no SIM card in my phone?
What if I get a new phone?
When will new goodies be available?
I don't know what a cherry-code is; I can't register.

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