Ugrás a fő tartalomra

Do you have any questions?

On this page you can find short and easy to understand answers to the most common questions about CHERRISK. (Although we’ve tried to include every important bit here, for more detailed answers see our Legal page.)

CHERRISK

What is CHERRISK?
How can I contact you?
Who is Emma?
Why CHERRISK?
How can I take out CHERRISK insurance?
Who will I conclude the insurance contract with?
How do you ensure the safety of my data?
How can I file a complaint?

Products

What type of insurance can I take out?
Who can conclude a contract?
Where can I find the documents related to my insurance?
Where do I find the coverages provided by the insurances?

Household Insurance

Does the insurance cover high-value movables such as paintings, works of art, jewelry etc.?
What does the insurance for “Movables carried along” cover?
How can I terminate my CHERRISK Household Insurance?

Accident Insurance

Can I change the sums insured?
What is special about the sums insured and benefits?
Does CHERRISK Accident Insurance Germany cover damage incurred abroad?
What sports passes are covered by CHERRISK Accident Insurance Germany?
What if I am injured? How much does the insurer pay if I can't work out?
What is a car sharing service?
How can I terminate my CHERRISK Accident Insurance?

Claim

How can I report a claim?
How long do I have to report a claim?
I have suffered damage. When is a payment made?

Payment

How can I pay the premium?
Why is it only possible to pay a monthly premium for my CHERRISK Household Insurance and CHERRISK Accident Insurance?
So will I take out CHERRISK Household Insurance or CHERRISK Accident Insurance for one month, or flexibly for any length of time?
What is the policy date in the context of CHERRISK Household Insurance or CHERRISK Accident Insurance? And what does contract alignment mean?
What happens if I forget to pay the next CHERRISK Household Insurance or CHERRISK Accident Insurance premium in time?
What do I need to do if I get a new bank card?

Community

What is this community thing?
What are the community objectives?
How can I support a community objective?
How does the voting work?
When and how will the collected sum for community objectives be paid?

CHERRISK GO

Why was CHERRISK GO created?
How can I collect cherries?
How does the CHERRISK GO app calculate the five-minute sessions?
How does CHERRISK GO identify my activities?
CHERRISK GO has misinterpreted my activity!
I did not get my cherries!
Where can I get help?
What are goodies?
How much battery drain does the CHERRISK GO app cause?
I experience high battery usage on an Android phone.
My activities are not recognised even though GPS access is granted on my Android phone.
Can I collect cherries if there is no SIM card in my phone?
What if I get a new phone?
When will new goodies be available?
I don't know what a cherry-code is; I can't register.