Do you have any questions?

CHERRISK is an online platform where you can easily and quickly take out different insurances and also manage all related issues online.

Our name expresses several things that are important to us. Firstly, CHERRISK is based on the principle of risk-sharing, that means all insurees share the financial risk of a damage – that's how insurances work. So we turned "Share Risk" into “CHERRISK“. Also, one of our missions is charity. That's why the word "charity" is part of our name.

We are a start-up based in Budapest that evolved in 2018 from the Austrian insurance giant UNIQA, one of the largest insurance companies in Europe. UNIQA not only supports us with their know-how but also serves as a reknown insurer for the insurance products that we offer in Hungary and Germany.

CHERRISK is only a few years old, so you may not have heard of us. It's only natural, and highly appreciated, that you want to play it safe.

The fact is that, as young and innovative as we are, we are actually backed by UNIQA, a giant insurance company with a long history and solid foundations. UNIQA was founded in 1811 in Austria and has grown to become one of the largest insurance companies in Europe with more than 15 million policyholders. UNIQA provides the solid insurance products that we offer through our online platform, and supports us with a huge, well-functioning infrastructure, professional experience and capital.

We hope this leaves you in no doubt. If you still have questions, feel free to ask us at cherrisk@cherrisk.com.

If you have questions, we’re happy to help you via chat, e-mail or telephone. You can find our contact details on the Contact page.

To open the chat, just click on the chat bubble in the top right corner of the website. You can reach us from Monday to Friday during our customer service hours.

By the way, we don’t believe in chat robots. When messaging us, you will be connected live to a (real!) colleague who will help you directly with your questions. We can even manage certain insurance-related issues after you logged in and identified yourself.

If you have purchased your insurance on cherrisk.com, you can access all the documents related to your insurance in your personal account by logging in to the page. The most important documents will also be sent to you by e-mail after you have signed the contract.

With CHERRISK you can customize your insurance based on your personal needs and choose from different tariffs and extras.

CHERRISK Travel Insurance (You can choose between Travel Health Insurance, Luggage Insurance and Cancellation & Interruption Insurance)

CHERRISK Household Insurance (with the option to add coverages against elementary damages, bike theft, or glass damages)

CHERRISK Accident Insurance

We know that travelling is one of the most exciting experiences. And we hope that all your travels will be safe. But in order to travel worry-free, it’s always better to be prepared for unexpected situations abroad. No matter if an accident, illness or luggage loss happens – you can count on CHERRISK Travel Insurance. It does not only cover unexpected costs during your trip, it also assists you with finding a doctor, organizing ambulance service, or providing transportation to your home.

Depending on your needs, you can choose between different Travel Insurance modules that cover health, luggage, as well as cancellation & interruption. You can get insured for a whole year or just a single trip. Plus, couples and families benefit from special prices.

You can find more details on the product page in the terms and conditions and on CHECK24.de.

You can customize and buy your individual Travel Insurance directly through our website. You will also find the most popular insurance packages on our partner platform CHECK24.

Please note that you can currently only buy the Travel Insurance if you have an official residential address in Germany.

On our website you can individually combine the following modules:

• Travel health coverage
• Luggage coverage
• Cancellation + interruption coverage

When taking out the CHERRISK Travel Insurance via CHECK24 you can choose from four different packages that include different coverages:

1. Travel health coverage
2. Travel health coverage + luggage coverage
3. Cancellation & interruption coverage
4. All inclusive package (including travel health + luggage + cancellation & interruption)

You can find more details about the coverages on our product page in the terms and conditions and on CHECK24.

You can take out a Travel Insurance just for a single trip or on an annual basis.

Annual travel coverage is already worth to take if you travel 2 weeks in total per year or more. It’s valid for unlimited trips in the span of a year. Each trip can take up to 56 days and you can travel worldwide including USA and Canada. Annual insurance renews automatically after 365 days and you can terminate it annually. If you want to terminate your contract, it's enough if you just let us know at least 8 days before the next annual period starts.

In case you took out an insurance for a single trip without cancellation and interruption, the contract starts on the day of departure and ends automatically on the day of your return. If you chose cancellation & interruption coverage for this single trip, the contract starts at the moment of the purchase of the inurance.

Annual insurance renews automatically after 365 days if you paid the next annual premium. You can cancel the insurance annually. If you want to cancel your contract, it's enough if you just let our customer service know at least 8 days before the next annual period starts.

Yes, you can save money if you take out the couple or family tariff compared to taking out contracts for each individual.

The couple tariff can be taken by two people (also friends or relatives) between 18–76 years that travel together or alone.

The familiy tariff can be taken by 1 or 2 adults (18–76 years) and 1 to 7 children or young adults (up to 22 years). The price for the family tariff always remains the same, no matter how many people are insured.

In case of couple and family tariff, all policyholders are also covered, if they are traveling separately or to another location.

Of course, you can also take out the individual tariff for yourself (if you are over 18 years) or someone else in the age of 0–76 years.

Unfortunately the majority of newly purchased travel insurance policies, including CHERRISK Travel Insurance, do not currently offer insurance services in war affected regions like Ukraine.

If you already have a valid CHERRISK Travel Insurance, here is what you need to know:
• CHERRISK Travel Insurance will cover the cost of interrupting your trip if the war started during your stay and if you inform us about the interruption within 3 days after the German Federal Foreign Office had warned against travelling to the destination.
• Moreover, your CHERRISK Travel Insurance will continue to provide help in case of insured events in accordance with the terms & conditions. However, this is only true if you've travelled to the destination country before the outbreak of war.

However, the insurance will not cover war-related damage in Ukraine or any other country. If you need assistance of this kind, please contact the diplomatic missions in Ukraine.

The Europe tariff covers trips to or through the following countries:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, the Netherlands, Northern Macedonia, Norway, Austria, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Czech Republic, Turkey, Ukraine, Hungary, the United Kingdom, the Vatican, Cyprus.

Yes, when taking out the Travel Insurance you can choose to bear a deductible. In this case your insurance will be cheaper. That means, in case of certain losses under the cancellation and luggage Policies, you will have to bear a certain portion of your loss.

Depending on the insured event, you may have to bear up to 20% of your loss (minimum €25).

The travel health coverage does not provide for deductibles.

Please check the terms and conditions for details.

If you have a Travel Insurance for a single trip and want to extend it while staying abroad, you can just take out a new Travel Insurance. In this case, it is important that the start date of the new insurance is not the first day of your travel, but the day after your current insurance expires, so that you're covered continuously.

Please note: Even when you're extending your trip and take a new insurance, the total lenght of the travel should not exceed 56 days. Unfortunately, longer trips can't be covered by Travel Insurance.

If you choose the annual contract, you’re covered worldwide, including USA and Canada.

When you take out insurance for a single trip, you can choose between Europe, worldwide without USA & Canada or worldwide including USA & Canada.

Antarctica and Greenland are exempt from the coverage.

Travel health coverage and luggage coverage aren't valid within Germany. For travels within Germany, we recommend to take out Accident Insurance. However, travel cancellation and interruption coverage also covers trips within Germany.

Please note that the insurance is not valid in countries for which the German Federal Foreign Office has issued a travel warning. If you're planning to travel to war affected regions like Ukraine, please read our important information in this article: Is CHERRISK Travel Insurance valid in war affected regions such as Ukraine?

Yes, both skiing and snowboarding are amongst the insured sports, without any extra charge. But keep in mind that the coverage is only valid if you engage in skiing or snowboarding on a designated track.

Flight delay cover means that if your flight is delayed by more than 4 hours, the cost of consumer goods you may incur at the airport due to the waiting (such as meals and drinks verified by receipts) will be reimbursed up to EUR 150 by the insurance. Please note that CHERRISK Foreign Travel Insurance does not cover cancellations. To see if you're entitled for a flight cancellation compensation, please contact your airline or other service provider.

Before your trip, we recommend that you check the website of the German Federal Foreign Office (Auswärtiges Amt), where you can find general travel and country-specific information.

No, roaming or cellular charges (including SMS or internet charges) are not covered by CHERRISK Travel Insurance.

If you have Cancellation & Interruption coverage, the insurance pays compensation for your travel expenses if you have to cancel or interrupt your trip due to an unexptected event, or if the beginning of your trip is delayed.

For example, if you have to cancel a trip before departure due to illness, job loss or a family emergency, your costs will be reimbursed.

If you are already on vacation and you have to return home earlier because of unexpected health or family reasons, the insurance covers proportional and additional costs.

Or in case you missed the plane because of public transport disruption, you will be reimbursed for unused and extra costs if the start of the trip is delayed by at least two hours.

Please note, the maximum compensation depends on the payout sum you set when buying the insurance.

You can find more details on the product page in the terms and conditions and on CHECK24.de.

Through our website, you can choose to buy Travel Cancellation & Interruption coverage on its own or combine in with Travel Health or Luggage coverage. You will also find Travel Cancellation coverage and other popular insurance packages on our partner platform CHECK24. Please note that you can currently only buy Travel Insurance coverages if you have an official residential address in Germany.

Yes, you can take out cancellation & interruption coverage independently from other CHERRISK Travel Insurance products through our website and via CHECK24. But if you want to benefit from travel health and luggage coverage as well, we recommend the All inclusive package. By that you can save money compared to buying each coverage individually.

You can buy Travel Cancellation & Interruption coverage just for a single trip or on an annual basis.

Annual coverage renews automatically after 365 days if you pay the annual premium. You can terminate it annually.

If you just want to insure a single trip, the contract starts on the day you buy the Insurance and ends automatically on the day of your return.

Please note, that in order to be valid, you have to take out the Travel Cancellation coverage at the latest 15 days before your departure. If you choose annual coverage, cancellation is only covered for trips that start 15 days after the beginning of your insurance.

However, there is one exception: You can get a last-minute Cancellation & Interruption coverage, If you have only started booking your trip (flight/accommodation) within the last 3 days and you take out the All-inclusive Insurance package for this single trip. Then Cancellation & Interruption coverage will apply immediately.

Annual coverage renews automatically after 365 days if you pay the annual premium. You can terminate it annually. If you want to terminate your contract, it's enough if you just let our customer service know at least 8 days before the next annual period starts.

You can take it out up to 15 days before departure. So the start of the trip must be at least 15 days in the future when you buy the insurance.

However, there is one exception: You can get a last-minute Cancellation & Interruption coverage, If you have only started booking your trip (flight/accommodation) within the last 3 days and you take out the All-inclusive Insurance package for this single trip. Then Cancellation & Interruption coverage will apply immediately.

Please note that, in the event of an insured event, you must be able to prove that you only booked the trip 3 days before you bought the Insurance.

If you choose the annual contract, you’re covered worldwide, including USA and Canada.

When you take out insurance for a single trip, you can choose between Europe, worldwide without USA & Canada or worldwide including USA & Canada.

Antarctica and Greenland are exempt from the coverage.

Travel Cancellation & Interruption coverage also covers trips within Germany. But Travel Health and Luggage coverage aren't valid in Germany. In this case, we recommend to take out Accident Insurance.

Please note that the insurance is not valid in countries for which the German Federal Foreign Office has issued a travel warning. If you're planning to travel to war-affected regions like Ukraine, please read our important information in this article: Is CHERRISK Travel Insurance valid in war-affected regions such as Ukraine?

The amount of compensation depends on the extent of your financial loss and the insured travel costs you have set when taking out your insurance.

When you buy the insurance you will be asked for the insured travel costs. Here we recommend you entering the total price of the trip taking into account all insured passengers. The total price should cover all expenses you paid before the trip (mainly flight and accommodation costs), that you can establish through invoices. You will find more information regarding covered travel costs in the terms and conditions.

If you travel more than once a year you should enter the costs of the most expensive trip here.

In case you have to cancel your trip, the insurance will compensate your proven travel expenses up until the sum you set. If you interrupt a trip, it covers the proportional and additional costs up until the payout limit.

Yes, when taking out a Travel Insurance coverage you can choose to bear a deductible. In this case your insurance premium will become cheaper. However, in case of certain losses under the cancellation and luggage Policies, you will have to bear a certain portion of your loss.

Depending on the insured event, you may have to bear up to 20% of your loss (minimum €25).

The Travel Health coverage does not provide for deductibles.

Please check the terms and conditions for details.

Household Insurance covers all of your belongings in your home. Imagine a burst water pipe ruins your fitted kitchen, a fire destroys your furniture, or your TV gets stolen. Then Household Insurance pays for the original value, up to a certain payout limit (also known as insured sum).

You can buy your individual Household Insurance directly through our website. You will also find it on our partner platform CHECK24. Please note that you can currently only buy the insurance if you have an official residential address in Germany.

When you take out Household Insurance, you can choose from 3 different plans:

• Basic
• Comfort
• Premium

You can also expand each plan with these add-on coverages:

• Elementary Damages
• Glass Insurance
• Bike Insurance

You can find more details about the coverages on our product page, in the terms and conditions, and on CHECK24.de.

This is the upper limit of compensation from the Household Insurance in case you file a claim.

Your actual compensation will be calculated based on the type of the insured event that occurred and the extent of your loss in accordance with the Product Terms and Conditions.

For the payout limit, we recommend entering the estimated original value of your household contents and movables. Alternatively, there's a rule of thumb that suggests calculating €650 per square meter.

Please note that changing the payout limit will modify your premium.

We believe in simplicity. That's why we designed CHERRISK Household Insurance to include all the coverages you need to protect your household values. This is why you can't add or remove coverages from your insurance.

Yes, when taking out Household Insurance you can choose to bear a deductible. In this case, your insurance premium will become cheaper. However, in the event of a claim, you will have to bear a certain portion of your damage. Deductibles do not affect the sublimits for certain benefits or the total limit per insured event.

You can choose the amount of your deductible. If you choose, for example, a deductible of €150, you have to bear the costs for each claim up to 150 €. In case you report a damage of 600 €, the insurance will only pay you 450 €.

Yes, when taking out Household Insurance you can choose a billing period of 1, 3, 6 or 12 months. If you go for for 12 months, you will save 10% on the annual premium. Don't worry, you can still cancel your insurance each month, no matter which billing period you chose.

You can also enable “Recurring payment“ in the checkout. Then the premium for the next billing period will automatically be charged at the end of your current billing period.

CHERRISK Household insurance features various coverages against theft or burglary for your movables outside your home.

If you choose the Basic package, your goods will be covered against thefts from hospitals and your car up to €500.

However if you get Comfort or Premium, your movables will be insured in a wide range of places and situations, like mobil homes, caravans, water sport vehicles and so much more.

With the Comfort package, payout limits for such insured events range from €1000 to €2500, and with the Premium package from €2000 to €5000.

Yes. CHERRISK Household Insurance features a great coverage against theft from your car − not only from your cabin or the trunk, but even from your roofbox. What's more, with us, it doesn't matter if the insured event takes place during the day or at night.

Payout limits for such events depend on the package you choose: it's €500 for Basic, €1000 for Comfort and €2000 for Premium.

Yes, CHERRISK Household Insurance features various coverages against theft or burglary of your movables outside your home.

If you choose the Basic plan, your goods will be covered against thefts from hospitals and your car up to €500.

However if you get Comfort or Premium, your movables will be insured in a wide range of places and situations, like mobil homes, caravans, water sport vehicles and so much more.

With the Comfort plan, payout limits for such insured events range from €1000 to €2500, and with the Premium plan from €2000 to €5000.

You can find all insured areas and payout limits in the terms and conditions.

Yes, CHERRISK Household Insurance features coverage against theft from your car − not only from your locked cabin or the trunk but even from a roof box installed on your car. What's more, it doesn't matter if the theft takes place during the day or at night.

Payout limits for such events depend on the plan you choose: it's €500 for Basic, €1000 for Comfort and €2000 for Premium.

You can cancel your insurance each month, no matter if you chose a billing period of 1, 3, 6 or 12 months. If you want to cancel your contract, it's enough if you just let our customer service know at least 8 days before the next annual period starts.

Yes. The sums insured can be modified once a month. You can make changes at any time and your next premium will change accordingly.

There are different sums insured and benefits for the events covered by the CHERRISK Accident Insurance Germany, such as accidents, hospitalization or loss of identity documents. We have summarized these sums insured and benefits for you in insurance contract terms and conditions, see Annex I.

No, CHERRISK Accident Insurance Germany applies to Insured Events occurring in the territory of Germany only, with the exception of accidental death, which is covered in every country in the world.

CHERRISK Accident Insurance covers sports subscriptions that have been taken out for at least one year and do not provide for suspension of membership in the event of injury. This also applies to membership in fitness centers, which the employer subsidizes.

If you have CHERRISK Accident Insurance and suffer an accident that prevents you from working out, you first have to report the accident on www.cherrisk.com. After choosing the option "Accident", tell us what happened and upload your sports pass invoice to the optional documents. Once this has been done and your claim has been accepted, the insurance (up to the sum insured for sports pass coverage - valid on the day of the accident) will cover two months fees (up to EUR 75) for your sports pass.

Our Carsharing Deductible coverage helps you pay your deductible in the event of damage incurred to the car that was used in the increasingly popular community carsharing.

If you want to terminate your insurance, log in to www.cherrisk.com, and simply cancel your insurance contract for the next insurance period. In this case, the next premium will not be deducted from your bank account, and your insurance will expire at midnight on the last day of your effective contract.

A claim can be reported through the online platform at www.cherrisk.com, or by calling our customer service. If you have CHERRISK Travel Insurance, you may contact our assistance service provider, Europ Assistance (+49 89 55 987 8640), in an urgent case during the travel. Once you are back home, you can report a claim on the online platform at www.cherrisk.com, or by calling our customer service.

Your claim must be reported immediately, but no later than two working days after becoming aware of it. If you have CHERRISK Travel Insurance, in an urgent case during the trip, you must report your claim to our assistance service provider, Europ Assistance (+49 89 55 987 8640), immediately, but no later than 24 hours.

If, according to the contractual conditions, you are entitled to reimbursement, it will be paid within 15 calendar days after we receive the last required document. However, based on our experience over the past year and a half, the insurer may reimburse you in just five days.

You can pay the premium with a bank card, virtual PayPal wallet or SEPA mandate. If you have Household Insurance or Accident Insurance and you want to make things easier, you can save your bank card's details on www.cherrisk.com (payment with saved card) and you can also set up monthly recurring payments.

Because we don't believe in annual contracts but in freedom from commitments.

A CHERRISK Household Insurance or CHERRISK Accident Insurance contract is valid for one month, but as the next premiums are paid month after month, you can enjoy coverage without interruption.

The policy date is in line with the effective date of your first CHERRISK Household Insurance or CHERRISK Accident Insurance. This is the day from which you will be insured for one month, and the date from which you recontract for every month if you pay the next premium.

If you forget to pay the premium for the next period, you will have no insurance contract for the next insurance period. However, based on the data stored, you can re-conclude your contract at any time so you can have an insurance policy again from the time the premium is paid.

You can edit your saved bank card details after signing in to your "Dashboard" on the online platform at www.cherrisk.com. Look for the "Settings" section's "Payment settings" subsection.

We believe in the power of communities, so we collectively seek and support objectives that make the world better and safer. Our clients can vote for the proposed objectives that meet our Community Policy. The objective that gets the most votes becomes eligible to be supported by CHERRISK GO application users with the cherries they obtain through the app. These cherries can be converted to charity coupons.

The decision to select the proposed objectives to become eligible is based on the votes we receive for the proposals. These proposed objectives are called community objectives, and can be supported. We explicitly await proposals which can contribute to a smaller community living a safer life. Some examples of possible objectives: renovation of an old, obsolete playground; collection and disposal of illegaly dumped waste; replacement of worn school equipment with modern assets.

CHERRISK GO application and cherries pave the way to the realisation of community objectives. If you use your cherries to support a community objective (by converting cherries to charity goodies/coupons), the designated organization will receive the gathered financial support after the support period.

Our users can vote to select the proposed objectives to become eligible objectives in the next support period. Voting is not limited to those who have registered on the online platform at www.cherrisk.com, however, unregistered voters must enter their email address and confirm their votes.

The collected sum is always paid to the designated organisation within 10 working days from the end of the support period. For reasons of transparency, all realised projects will be reported in our blog and in social media.

We believe that we can always live a bit better and safer. And we also believe that high-tech solutions can help in that regard. That is why we created CHERRISK in 2018 as a fast, simple and modern insurance technology platform. We playfully help members of the CHERRISK community to live safer. We thought it was time to motivate more than just CHERRISK members day by day. For that purpose, we have created CHERRISK GO, an application that rewards those with cherries who live safer and more active, by engaging in the activities indicated in the app. The system has been designed to go beyond itself: in the application, our users can exchange cherries for objects, services and discounts provided by our partners, and for support of charitable objectives. That way we can reach a wider audience and help even more people. We perceive a growing openness to that, but many people need a bit of additional motivation. We think that we can also provide that with CHERRISK GO, because even things that seem difficult are easier if you do them playfully.

With the required approvals, CHERRISK GO automatically identifies your activities (driving without using your mobile phone, bicycle riding, and walking/running.) These activities are identified with your phone's GPS and motion sensors. CHERRISK GO monitors the duration of your activity, and rewards you with virtual cherries. The more time you spend moving, the more cherries you get. When you drive, it's not only the activity that is identified, but the app also checks if you use your mobile phone. Why? Because cherries are given for phone-free driving only. (Running a navigation system does not constitute phone usage, unlike setting up the software and tapping its interface.) You get one more cherry in your account for every five minutes of phone-free driving, cycling and walking/running. Then you can exchange your cherries for goodies, i.e. charity, objects, services and discounts.

CHERRISK GO includes all time periods exceeding one minute (and spent with phone-free driving, cycling or walking/running) in the five-minute cherry collection periods. So you don't need to walk for five minutes without interruption; the minutes spent walking are added up. A progress indicator on the main page, around the activity icon, shows the minutes still needed to gain a cherry. The time spent performing each activity is calculated separately. The activities cannot be aggregated.

CHERRISK GO uses information received from the phone sensors (gyroscope, accelerometer) and GPS data to identify your activities. The information is then sent into a database for analysis by various algorithms. First, it is identified whether you are standing or moving. If you move less fast than 10 km per hour, then your activity is identified as walking/running. If you move faster than that, it is presumed that you are in a car or on a bicycle. GPS data are used to find out which of these two travel methods you engage in, and the algorithm continues to analyse the movement data from your phone. That's why it's important to keep your phone close to your body while cycling. This results in better movement tracking and more accurate activity recognition. When you drive, we assume that your phone remains in one place, unused (as you don't tap it). This helps you recognise the activity.

We keep working to improve the reliability of activity recognition by our algorithms. The accuracy will increase as more and more people use the application. You can be sure that your activity will not remain unrewarded.

In case we get erroneous GPS data that can't be interpreted (for example due to wrong position information), these must be removed from the system. This may unfortunately lead to lost cherries. If you use our app on an iPhone, please make sure that location tracking for CHERRISK GO is set to “always” in the phone's settings. Maybe you chose the “only when running” option when the app was installed; in this case, your activity is only measured when the application is actually running. If you use Android, it's advisable to turn off the battery saving mode under CHERRISK GO settings. the Android system automatically turns that mode on, but we find that turning it off does not drain the battery faster. The battery saving mode greatly reduces the accuracy of measurement. Also under the app settings, turn on automatic recognition and running in the foreground. The app needs an internet connection to forward the data and award you with cherries, and it also needs access to location data. On a Huawei phone, the following additional settings are recommended: If your Android versions 7 to 9: •Settings > Applications (cogwheel icon at the bottom) > Special access > Don't optimise. Select all applications at the top, then select CHERRISK GO, and choose “Allow”. If your Android version is 8 to10: •Settings > Battery > Application launch > Manual settings. If autolaunch is enabled, turn it off and give all permissions (autolaunch, secondary launch, run in the background) If you have a Samsung phone, check the following settings: Android version 8 or 9: •Settings > Device maintenance > Battery > Settings (three dots in the top right corner) > Sleeping applications > remove CHERRISK GO (if it’s listed) by dragging it to the trash bin icon top right. If you have Android version 10: •Settings > Device maintenance >Battery > Application performance > Sleeping applications > remove CHERRISK GO (if it's listed) by dragging it to the trash bin icon top right.

Please do not hesitate to contact our Customer Service. Send your questions to go@cherrisk.com between 7 a.m. and 10 p.m. every day, and we’ll get back to you within 24 hours.

Goodies may be the most important parts of CHERRISK GO: you can exchange your virtual cherries for these. Goodies can be objects, services and discounts provided by us or our partners. Charity goodies are also available if you would rather use your cherries for charitable purposes.

Your activities are recognised automatically, in the background. Nevertheless, continuous GPS usage adds to the battery drain. CHERRISK GO is programmed to consume the least energy possible, and it also uses the built-in functions of your phone's operating system. Much of our development efforts is aimed at further decreasing the app's drain on the battery of your phone.

CHERRISK GO uses GPS connection for location tracking in the background, so that we can identify your activities. In our experience, CHERRISK GO increases your phone's power consumption by 8% on average. We keep working to lower the energy usage, so please always keep your CHERRISK GO application up to date.

Sometimes your phone indicates GPS connection, where actually there is no such connection. Restarting your phone usually resolves this problem.

Yes if you have an Android phone; no if you use iOS. This will change in the future, but right now the two operating systems differ in that regard.

Install the app on the new phone, and choose the “I’m already registered” option. Then enter your previous data, and you are ready to continue collecting cherries. Your previously collected cherries will naturally be carried over. If your phone number has changed as well, enter and validate it under “My profile” in the menu.

The list of our partners is expanded continuously, but sadly we can't provide exact dates for new goodies. As soon as there are new goodies available, we will let you know via the app and social media.

You get a cherry-code if somebody has invited you to use the application. If no friend has invited you yet, leave this field blank and continue with registration. If you have already registered, it's worthwhile to share your cherry code because both the inviting and the invited person get 25 cherries as a reward for using the code.

Buying a CHERRISK insurance is only possible through so-called telesales, which can be done online - on the www.cherrisk.com platform or through one of our insurance broker partners. On www.cherrisk.com, the concluding the first contract takes a bit longer than the later ones because more administration is required. To conclude an insurance contract, enter your details, calculate your premium, then the insurer can accept your submitted insurance offer, followed by the finalisation of the contract. Then pay the premium, which, once received by the insurer, will create the insurance contract. Once all this is done, the insurer will issue a confirmation of cover document, which will be sent to the email address you have provided, but you can also access it by logging into your account at www.cherrisk.com.

When you begin or conclude an insurance contract on the online platform at www.cherrisk.com, the insurance relationship is concluded between you (as the client) and the Insurer UNIQA has stable foundations and sufficient capital, and also meets the stringent requirements imposed by the supervisory authority.

When you start the insurance contracting process on the online platform at www.cherrisk.com or conclude a contract, your relevant data will be processed by the Insurance company and the Insurance intermediary, as joint data controllers, pursuant to the Hungarian Privacy Act and the GDPR.

You can file an objection or a complaint verbally (personally or by phone) or in writing (by a notice handed over by you or an other person, or by post, fax, or email). For further information please check our complaint policy.

A natural person at least 18 years of age, with a legal capacity to act.