Do you have any questions?

Currently you can't take out a new CHERRISK Insurance. Meanwhile we continue to prioritize claim handling and customer services for existing insurance policies. If you have an active CHERRISK Travel, Household or Accident Insurance, and you would like to file a claim, please visit our Claims page.

While new CHERRISK insurance sales are currently out of service, you can continue to use your active insurance contract. If you would like to file a claim, please visit our Claims page. Should you have any questions regarding your policy, don't hesitate to contact us.

If you have questions, we’re happy to help you via chat, e-mail or telephone. You can find our contact details on the Contact page.

To open the chat, just click on the chat bubble in the top right corner of the website. You can reach us from Monday to Friday during our customer service hours.

By the way, we don’t believe in chat robots. When messaging us, you will be connected live to a (real!) colleague who will help you directly with your questions. We can even manage certain insurance-related issues after you logged in and identified yourself.

If you have purchased your insurance on cherrisk.com, you can access all the documents related to your insurance in your personal account by logging in to the page. The most important documents will also be sent to you by e-mail after you have signed the contract.

A claim can be reported through the online platform at www.cherrisk.com, or by calling our customer service. If you have CHERRISK Travel Insurance, you may contact our assistance service provider, Europ Assistance (+49 89 55 987 8640), in an urgent case during the travel. Once you are back home, you can report a claim on the online platform at www.cherrisk.com, or by calling our customer service.

Your claim must be reported immediately, but no later than two working days after becoming aware of it. If you have CHERRISK Travel Insurance, in an urgent case during the trip, you must report your claim to our assistance service provider, Europ Assistance (+49 89 55 987 8640), immediately, but no later than 24 hours.

If, according to the contractual conditions, you are entitled to reimbursement, it will be paid within 15 calendar days after we receive the last required document. However, based on our experience over the past year and a half, the insurer may reimburse you in just five days.

Buying a CHERRISK insurance is only possible through so-called telesales, which can be done online - on the www.cherrisk.com platform or through one of our insurance broker partners. On www.cherrisk.com, the concluding the first contract takes a bit longer than the later ones because more administration is required. To conclude an insurance contract, enter your details, calculate your premium, then the insurer can accept your submitted insurance offer, followed by the finalisation of the contract. Then pay the premium, which, once received by the insurer, will create the insurance contract. Once all this is done, the insurer will issue a confirmation of cover document, which will be sent to the email address you have provided, but you can also access it by logging into your account at www.cherrisk.com.

When you begin or conclude an insurance contract on the online platform at www.cherrisk.com, the insurance relationship is concluded between you (as the client) and the Insurer UNIQA has stable foundations and sufficient capital, and also meets the stringent requirements imposed by the supervisory authority.

When you start the insurance contracting process on the online platform at www.cherrisk.com or conclude a contract, your relevant data will be processed by the Insurance company and the Insurance intermediary, as joint data controllers, pursuant to the Hungarian Privacy Act and the GDPR.

You can file an objection or a complaint verbally (personally or by phone) or in writing (by a notice handed over by you or an other person, or by post, fax, or email). For further information please check our complaint policy on our legal documents page.

A natural person at least 18 years of age, with a legal capacity to act.