Do you have any questions?

On this page you can find short and easy to understand answers to the most common questions about CHERRISK. (Although we’ve tried to include every important bit here, for more detailed answers see our Legal page.)


Where does the name CHERRISK come from?
Where is CHERRISK based as a company?
How do I know that CHERRISK is a reliable company?

Customer services and administration

How can I contact you?
What kind of issues can I manage online?
So you don't have robots working for you?
How does chat work at CHERRISK?
Where can I find the documents related to my insurance?


What type of insurance can I take out?

Travel Insurance

Why is it important to take out CHERRISK Travel Insurance?
What is assistance?
What's the difference between trip cancellation and interruption?
When does the CHERRISK Travel Insurance contract start and how long does it last?
For which trips can I not use travel insurance?
Does international travel insurance cover Hungary?
Can I buy travel insurance while abroad?
How can I extend my CHERRISK Travel Insurance?
What constitutes Europe under CHERRISK Travel Insurance?
If I travel outside of Europe, how do I set my destination?
Is skiing and snowboarding covered by the CHERRISK Travel Insurance?
Which cars are covered with car assistance?
Does the insurance company provide compensation if your flight is delayed?
Will be my flight ticket refunded in case of flight cancellation?
Where can I find trustworthy information about travel, traffic and safety before travelling?

Travel Cancellation Insurance

Does CHERRISK Travel Cancellation Insurance come with any territorial limitation?
If I have to cancel a booked trip, what is the latest date when I can claim benefit under CHERRISK Travel Cancellation Insurance ?
What benefit can I expect if I have to cancel my trip?
Does CHERRISK Travel Cancellation Insurance also cover trip interruption?
Can I take out CHERRISK Travel Cancellation Insurance independently?

Home Insurance

What is the difference between insurance for movable property and insurance for real property?
Why can't I change the value of the real property?
Does the insurance cover high-value movables such as paintings, works of art, jewelry etc.?
What does the insurance for “Movables carried along” cover?
What does Home office coverage mean?
Can a credit institution be registered for a CHERRISK Home Insurance contract, and how?
Can I request a credit coverage certificate?
What needs to be done when the loan agreement has terminated?
How can I terminate my CHERRISK Home Insurance?

Accident Insurance

Can I change the sum insured?
What is the sum insured?
Does CHERRISK Accident Insurance cover damage incurred abroad?
What sports passes are covered by CHERRISK Accident Insurance?
What if I am injured? How much does the insurer pay if I can't work out?
What is a fixed-sum coverage?
What is a car sharing service?
How can I terminate my CHERRISK Accident Insurance?

Domestic Travel Insurance

Does CHERRISK Domestic Travel Insurance cover incidents occuring in Hungary only?
What if my dog runs away and bites a passer-by? Is this also covered?
Is the cost of replacing a lost ID card reimbursed by the insurer?
What benefit can I expect if I need hospital treatment due to an accident?
Does CHERRISK Domestic Travel Insurance cover broken teeth caused by an accident?


How can I report a claim?
How long do I have to report a claim?
I have suffered damage. When is a payment made?


How can I pay the premium?
Is it only possible to pay a monthly premium for my CHERRISK Home Insurance and CHERRISK Accident Insurance?
So will I take out CHERRISK Home Insurance or CHERRISK Accident Insurance for one month, or flexibly for any length of time?
What is the policy date in the context of CHERRISK Home Insurance or CHERRISK Accident Insurance?
What happens if I forget to pay the next CHERRISK Home Insurance or CHERRISK Accident Insurance premium in time?
What do I need to do if I get a new bank card?


What is this community thing?
What are the community objectives?
How can I support a community objective?
How does the voting work?
When and how will the collected sum for community objectives be paid?


Why was CHERRISK GO created?
How can I collect cherries?
How does the CHERRISK GO app calculate the five-minute sessions?
How does CHERRISK GO identify my activities?
CHERRISK GO has misinterpreted my activity!
I did not get my cherries!
Where can I get help?
Where can I file a complaint?
What are goodies?
How much battery drain does the CHERRISK GO app cause?
I experience high battery usage on an Android phone.
My activities are not recognised even though GPS access is granted on my Android phone.
Can I collect cherries if there is no SIM card in my phone?
What if I get a new phone?
When will new goodies be available?
I don't know what a cherry-code is; I can't register.

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